Last updated: 13 August 2026

End-User Licence Agreement

PLEASE READ THESE LICENCE TERMS CAREFULLY BY CLICKING ON THE "ACCEPT" BUTTON, REDEEMING AN ACCESS CODE/LINK, OR CREATING A 10XU ACCOUNT, YOU AGREE TO THESE TERMS WHICH WILL BIND YOU. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT REDEEM YOUR ACCESS CODE OR CREATE A 10XU ACCOUNT.

Who we are and what this agreement does

We, 10XU LIMITED of The Carriage House, Mill Street, Maidstone, Kent, United Kingdom, ME15 6YE, license you to use:

The 10XU Account Hub and web portal, including any software, data, access management services, or interfaces provided with or generated by it (Portal).
The related online documentation (Documentation).
Access to our bundle of wellbeing and fitness products, which may include any or all of the following applications made available to you: WithU, Mvmnt, Trvlwell, and URUNN (collectively, the "Individual Apps").
Any additional service we may provide from time to time via our websites or through the Portal (Service) as permitted in these terms.
These terms were last updated on 13 August 2026.

What this service does and how access works

The 10XU Portal allows you to create a central 10XU account, redeem access rights granted to you (for example, by an employer, partner, or commercial sponsor via an access code or unique link), and manage your access to our suite of health, fitness, and wellbeing applications.

Individual product terms apply

Your 10XU account acts as a gateway to access one or more of our Individual Apps (WithU, Mvmnt, Trvlwell, and URUNN).
The specific Individual Apps available to you will depend on the entitlement provided by the organisation or company through which you received your access code/link (for example, your package may include access to all four apps, or a subset of two or three apps).
When you select and launch any Individual App, you will be required to accept the specific End-User Licence Agreement and Terms of Service for that particular product prior to use.

This service is not a substitute for proper medical advice

The 10XU Portal and the Individual Apps accessible through it are designed to help you optimise your exercise, fitness, and wellbeing regime. They have been built using advice and support from leading experts in the fitness and wellbeing market. However, they have not been designed for you specifically. We do not know the state of your health or any particular physical strengths or weaknesses. They are not intended to provide or replace medical advice. Always seek the advice of your physician or other qualified health provider prior to starting or changing any exercise or fitness regime or if you develop any discomfort or other health condition as a result of using these services.

If you have a pacemaker, are on any medication, or have any other medical condition, you need to take special care when following any exercise and fitness regime, and should seek advice prior to commencing any new exercise or fitness regime.

We or our Individual Apps may offer the possibility of connecting third-party devices (such as heart rate monitors or wearables). Doing so is at your own risk. Whilst our platforms may provide feedback, they are based on standard models and not you personally. 10XU cannot take responsibility for the accuracy or appropriateness of third-party devices.

Your privacy

Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data and how to exercise them. This information is provided in our 10XU Privacy Policy and it is important that you read that information.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the Portal, the Individual Apps, or by email may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Third-party and app store terms may also apply

Where Individual Apps are downloaded or accessed via third-party platforms (such as the Apple App Store or Google Play Store), the ways in which you can use those Individual Apps, Services, and Documentation may also be controlled by the relevant store's rules and policies:

Apple App Store:https://www.apple.com/legal/internet-services/itunes/
Google Play Store:https://play.google.com/intl/en_uk/about/play-terms/index.html

In these terms, the Apple App Store and the Google Play Store are each referred to as an "App Store".

System requirements

Accessing the 10XU Portal requires a compatible web browser and internet connection. Individual Apps made available through the platform may require compatible iOS or Android mobile devices meeting specific minimum operating system requirements (as set out in the terms for each respective Individual App).

Support and how to tell us about problems

Support

If you want to learn more about the 10XU Portal, have issues redeeming an access code, or experience problems using the Service, please contact us at support@10xu.group.

Contacting us (including with complaints)

If you think the Service or Portal is faulty or misdescribed or wish to contact us for any other reason, please email our customer service team at support@10xu.group.

How we will communicate with you

If we have to contact you, we will do so directly via the email address you use to create and log in to your 10XU account.

How you may use the service

In return for your agreeing to comply with these terms, you may:

Access and use the 10XU Portal via the web to create an account, redeem valid access codes, and authenticate your login to permitted Individual Apps for your personal, non-commercial purposes only.
Use any Documentation to support your permitted use of the Service.
Receive and use any supplementary software code, web updates, or fixes that we may provide from time to time.

You must be 18 to accept these terms

You must be 18 or over to accept these terms, redeem an access code, and create a 10XU account.

You may not transfer your account to someone else

We are giving you personally the right to use the Service and your 10XU account. Access codes, redemptions, and accounts are personal to you. You may not transfer your 10XU account, access codes, or access to Individual Apps to someone else, whether for money, for anything else, or for free.

B2B and corporate access codes

If your access to 10XU or any Individual App has been provided, paid for, or sponsored by a third-party organisation (such as your employer or a corporate partner):

Your right to access the Service is linked to the commercial agreement between 10XU and that organisation.
If that commercial agreement ends, or if your association with that organisation ends, your access to the Service and any Individual Apps provided under that corporate scheme may be suspended or revoked.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features or Individual Apps which we introduce from time to time.

We will let you know of any change by notifying you when you next log in to the Portal or by email.

If you do not accept the notified changes, you will not be permitted to continue using the Service or 10XU account. By continuing to use the Service after you have been notified of changes, you will be deemed to have accepted the updated terms.

Updates and changes to the service

From time to time we may update the Portal or adjust the Service to improve performance, enhance functionality, or address security issues.

The core functionality of the Service will match the description provided to you upon registration. However, the available suite of Individual Apps, features, look and feel, and associated elements may evolve over time. We reserve the right to change or modify the Service from time to time.

If someone else owns the device you are using

If you access the Portal or log into your 10XU account using a computer, phone, or device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the device.

We may collect technical data about your device

By using the Portal or Service, you agree to us collecting and using technical information about the devices and web browsers you use to access the Service, as well as related software and peripherals, to improve our products and provide the Service to you.

Licence restrictions

You agree that you will:

Not rent, lease, sub-license, loan, provide, or otherwise make available the Portal, your account, or the Service in any form, in whole or in part, to any person without prior written consent from us;
Not copy the Portal, Documentation, or Services, except as part of normal web browsing or operational use;
Not translate, merge, adapt, vary, alter, or modify the whole or any part of the Portal or Services, nor permit them to be combined with or incorporated into any other programs;
Not disassemble, de-compile, reverse engineer, or create derivative works based on the whole or any part of the Portal or Services, nor attempt to do any such things (except to the limited extent permitted by law);
Comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Service.

Acceptable use restrictions

You must:

Not use the Portal, your 10XU account, or any Service in the course of a business or to provide a service to any third party, whether or not for payment or reward;
Not use the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously (for example, by hacking into or inserting malicious code into the Portal or any operating system);
Not infringe our intellectual property rights or those of any third party in relation to your use of the Service;
Not transmit any material that is defamatory, offensive, or otherwise objectionable in relation to your use of the Service;
Not use the Service in a way that could damage, disable, overburden, impair, or compromise our systems or security, or interfere with other users; and
Not collect or harvest any information or data from any Service or our systems, or attempt to decipher any transmissions to or from our servers.

Intellectual property rights

All intellectual property rights in the 10XU Portal, the Individual Apps (WithU, Mvmnt, Trvlwell, URUNN), the Documentation, and the Services throughout the world belong to (or are licensed to) 10XU LIMITED. These rights are licensed (not sold) to you. You have no intellectual property rights in, or to, the Portal, Documentation, or Services other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, or for fraud or fraudulent misrepresentation.

We are not responsible for business losses. The Service is for domestic and private use. If you use the Service in breach of these terms for any commercial, business, or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the Service. The Portal and Services are provided for general information, management, and wellbeing purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Service.

THIS SERVICE IS NOT A SUBSTITUTE FOR PROPER MEDICAL ADVICE. Always seek the advice of your physician or other qualified health provider prior to starting or changing any exercise or fitness regime.

We are not responsible for events outside our control. If our provision of the Services is interrupted or delayed by an event outside our control, we will take steps to minimise the effect of the interruption or delay.

Our maximum liability to you. Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the fullest extent permitted by law, the maximum aggregate liability of 10XU LIMITED under this agreement (other than where liability may not by law be limited) is £50 per user.

We may end your rights to use the service if you break these terms

We may end your rights to use the Service and your 10XU account at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

If we end your rights to use the Service:

You must stop all activities authorised by these terms, including your use of the 10XU account and access to the Individual Apps via the Service.
We may deactivate your account and revoke your access permissions.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to any other person to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

These terms were created in English

These terms are written in English, and are intended to be interpreted according to the rules of English. If these terms are translated into any other language, that version is for convenience only, and if there is any difference between the meaning of the English version and any other language version, the English language version will prevail.